Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Returns

Our Mistake: If we sent the wrong item or made an error with your order, the return is free of charge.

Customer-Initiated Returns: If you are returning an item because of size, color, style, or another customer preference, a $7.99 return shipping fee applies.

Exchanges: If the size does not fit or you prefer another style, one exchange per order is free.

DIVINCH Exception: DIVINCH handcrafted and made-to-order footwear is excluded from the standard $7.99 return fee and free-exchange offer. Please review the special DIVINCH return conditions below.

International Returns and Exchanges

International customers are responsible for return shipping costs and must purchase their own return shipping label.

We do not process direct exchanges for international orders. To exchange an item, return the original item and place a new order. International customers are responsible for applicable shipping costs.

Final Sale and Clearance Items

Items specifically marked Final Sale are not eligible for returns or exchanges.

How to Start a Return

To request a return, contact us at thelightwalkshop@gmail.com or log in to your account on our website.

Once your return is approved, we will provide the correct return instructions and, when applicable, a return shipping label.

Do not send a return to an address without receiving return instructions from us first. Some products are fulfilled by partner suppliers and must be returned directly to the supplier's designated return location.

Damages, Defects, and Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

In-Store Returns

Eligible items may also be returned in-store at no return shipping charge.

In-store returns are subject to product eligibility and applicable product-specific return conditions. DIVINCH footwear requires manufacturer authorization.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 3–10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at thelightwalkshop@gmail.com.

DIVINCH Handcrafted & Made-to-Order Shoes – Special Return Policy

DIVINCH footwear is individually handcrafted to order. Due to the specialized manufacturing process, DIVINCH products have different return and exchange conditions from our standard footwear.

1. Return Shipping

For returns due to sizing, fit, color, style, or personal preference, customers are responsible for return shipping costs. Prepaid return labels are available only for verified manufacturing defects or fulfillment errors.

2. 30% Craftsmanship and Materials Fee

Eligible returns for a refund are subject to a 30% craftsmanship and materials fee. Customers receive 70% of the product purchase price after the returned shoes are received and inspected.

Returned footwear must be brand-new, unworn, and in its original packaging.

3. Keep & Remake Program – 70% Discount

Instead of returning the original pair, customers may request a newly handcrafted replacement pair in a different size through DIVINCH's special program.

• Keep the original shoes without returning them.

• Receive a 70% discount on the manufacturer's workshop price for the replacement pair.

• Pay the remaining 30% of the confirmed workshop price.

• Receive complimentary express shipping for the replacement pair.

This program is subject to manufacturer approval and confirmation of replacement pricing.

4. Return Authorization Process

To request a DIVINCH return:

1. Contact TLW Shoes within 30 days of delivery.

2. Provide your order number and reason for return.

3. Submit 2–3 clear photographs showing the shoes' soles and uppers.

4. Wait for the Return Merchandise Authorization (RMA) number and return address.

5. Ship the shoes according to the provided instructions.

Do not ship any merchandise without authorization.

5. Exceptions to Standard Return and Exchange Terms

The standard $7.99 return shipping fee and one-free-exchange offer do not apply to DIVINCH made-to-order footwear. The special terms above apply instead.

For defective, damaged, or incorrect merchandise, please contact TLW Shoes so we can arrange an appropriate resolution.

6. Effective Date: October 8, 2026.

These special DIVINCH return conditions apply only to purchases made on or after October 8, 2026, provided the conditions were disclosed to customers before purchase and subject to applicable consumer protection laws.

Purchases made before October 8, 2026, remain subject to the return and exchange terms applicable at the time of purchase.